We're committed to making you feel as comfortable and relaxed as we possibly can. That's why our Ballast Pillows are backed by a 100% Comfy Guarantee. Try your pillow for 60 days, and if you're unhappy with it for any reason, you can return it for a full refund. To start a return, please email us at contact@ballastgear.com and we'll take care of you.

We do offer free shipping on orders over $60.

We currently only ship within the United States. We hope to expand our shipping capabilities in the near future!

We highly recommend you go directly through where you originally purchased your Ballast product from, as we do not have direct access to those business’s systems. 

Yes, you should receive a confirmation email once the order is placed, a confirmation email once it has shipped, and a confirmation email once it has been delivered. Please reach out to contact@ballastgear.com if this has not occurred. Please remember to check your spam folder!

Please check out our Build Your Bundle section to see what types of discounts you may receive by purchasing certain products! 

If you are looking to purchase bulk for events, corporate gifting, or wholesale, please reach out to support@ballastgear.com. 

We accept all major credit cards, Shop Pay, Paypal Apple Pay, Google Pay, and Amazon Pay.

Please reach out to contact@ballastgear.com. We will work to accommodate your request, but if already shipped, we may need to process a return, rather than a cancellation. 

If cared for properly, your Ballast outdoor pillow should see you through several beach and camping seasons. Here are some important tips to keep in mind:

Use Your Pillow On a Blanket Or Towel
Be sure to protect your pillow from sharp objects, and this includes broken shells, twigs, and craggy rocks that can sometimes be found in sand. For this reason, we encourage you to place your pillow on a towel rather than directly on the sand itself. Even the softest sand can contain hidden objects that can tear, or puncture, your pillow.

Dry Fabric Completely Before Storing
Make sure the pillow is completely dry before storing it to prevent mold or mildew from forming. Fortunately the Ballast pillow fabric dries fast, especially in the sun.

We have tried to keep cleaning and drying as simple as possible for our products. See below for specific suggestions and instructions:

Pillows: Highly recommend hand washing with warm, soapy water and air drying. If machine washing is a must, keep it on warm and low. Do not put it in the dryer, as it can damage the air valve and bladder. 

Blankets: Can be hand washed, machine washed, and machine dried. They are made from water-proof and sand-resistant material. 

Towel & Travel Bands: Highly recommend hand washing with warm, soapy water and air drying. Since these have hard plastic buckles, we do not recommend using a machine, as they could potentially damage the machine and/or break the band. 

Pillowcases: Can be hand washed, machine washed, and machine dried. They are made from water-proof and sand-resistant material.

Please try pushing down on the air valve button and turning it 180° to open it up and let the air in smoother. If the problem persists, please reach out to contact@ballastgear.com.

Yes, you can freeze our Cooling Gel Packs. This is a great way to keep them colder for longer, as well.

We recommend freezing your gel packs, if you plan on bringing them as a carry on. If you are able to put them in your checked back, you do not have to have them frozen.